Legal Disclaimer

 

1-  Agreement endorsement

To be a member of the (Tdallalgroup.com) website.

It is required that you fill in the registration form and then agree and undertake to comply with the revisions of the user agreement for(Tdallalgroup.com).By filling in and ratifying the registration form or getting any services or ordering a meal using this system, the user agrees to be bound by the user agreement of(Tdallalgroup.com).

You are also responsible for making all arrangements necessary for you to have access to the website. You are also responsible for ensuring that all persons who access the website through your Internet connection are aware of these website terms and that they comply with them. By viewing, using, accessing, browsing, or submitting any content or material on the site, you agree to these Terms of Use as a binding legal agreement between you and(Tdallalgroup.com), without limitation or qualification. The term "you" or "You" shall refer to any person or entity, who views, uses, accesses, browses or submits any content or material to the site. If you do not agree to these Terms of Use, then you may not use the site.

(Tdallalgroup.com)website reserves the right to modify these Terms of Use at any time without prior notice. You agree that each visit you make to the sites shall be subject to the then-current Terms of Use, and continued use of the site now or following modifications in these .

Terms of Use confirms that you have read, accepted, and agreed to be bound by such modifications. The terms and conditions apply to (Tdallalgroup.com) website and its associated applications such as and not limited to iPhone, iPad, Android, and mobile site platforms.

 2- Services description

(Tdallalgroup.com)  allows its members who ratify the agreement to order from restaurants online. (Tdallalgroup.com)  provides a way for you to communicate your orders to delivery restaurants displayed on this website. The purpose of this site is to provide a simple and convenient service to consumers, linking them to restaurants in their area that offer takeaway food.

Interactive menus allow customers to build and submit orders at the click of a button. We have created the website to serve as a food court online market.

(Tdallalgroup.com)  is a commercial service for food delivery online. (Tdallalgroup.com)  does not sell or interfere in any way in the production of any food produced at the restaurants.

However, what this online market offers to the users is only providing the ability to search for and find local restaurants that deliver or make food available to their addresses and enables ordering this food through this website.

The restaurants are obligated to comply with Kuwaiti laws, rules, regulations, and standards pertaining to food preparation, sale, marketing and safety.

However, it is important for users to understand that (Tdallalgroup.com) does not in any way independently verify the credentials, representations or products of restaurants, the ingredients or the quality of any products, or that a restaurant complies with applicable laws.

Buyers must make themselves comfortable through information provided by restaurants on the website or as requested by buyers directly from the restaurants as to the quality and reliability of the restaurants, as well as to their compliance with Kuwaiti laws.

(Tdallalgroup.com)  does not in any way guaranty the quality of any food or that any food complies with applicable laws and does not guarantee matching the menu displayed on the site of what is actually provided to the users.

In addition, a restaurant may represent that food preparation is in accordance with special standards such as "organic," "macrobiotic" or allergen-specific standards such as "nut-free", "gluten-free", or "lactose-free". However, (Tdallalgroup.com)  does not independently investigate or verify such representations.

(Tdallalgroup.com)  shall not be liable or responsible for any food or services offered by restaurants that is unhealthy, is the cause of injury due to infection , pollution and others that is otherwise unacceptable to buyers or that does not meet the expectation of buyers in any manner. Buyers are solely responsible for verifying the accuracy of delivery addresses, and (Tdallalgroup.com) shall have no liability or responsibility for any such erroneous addresses.

All food preparation and deliveries are the sole responsibility of the restaurant accepting the order. Please be aware that the restaurant will do everything they can to meet the delivery time specified, however delivery times may be affected by factors beyond their control and therefore cannot be guaranteed. We will inform you if we become aware of an unexpected delay.
 

3- Who toorder

Once you have selected your order from the menu of your chosen delivery restaurant ,you will be given the opportunity to submit your order by clicking on “Checkout” button.

Please note it is important that you check the information that you enter and correct any errors before clicking on the “Checkout” button since once you click on this input errors can’t be corrected.

On receipt of your order,(Tdallalgroup.com) will begin processing your order and we will send a message on the final page that your order has been received and sent - successfully to the restaurant.

Where any payment you make is not authorized, you will be returned to the previous page on the website and we shall not be obliged to provide the services.

 

4- Order cancelation

You have the right to cancel an order up to 5 minutes from placing the order on our website.

While every effort is made to ensure that accurate pricing and descriptions are maintained, we reserve the right to cancel any order that is based on inaccurate information.

An order may be subsequently cancelled by a restaurant after you have received a confirmation that it has been sent to the restaurant,as(Tdallalgroup.com) and our partner restaurants reserve the right to cancel any order, before or after acceptance, and will notify you immediately of any such cancellation.


 

5- Membership arrangement

Any member of (Tdallalgroup.com) has a “user name” and “password” which are determined by the member herself/himself. The "user name" is personal to the member and the same “user name” is not given to two different members. Theuser only knows the “password”. The user can change the password at any time. It is solely under the responsibility of the user to select and protect the password.(Tdallalgroup.com) is not liable for any problems, which may arise from the use of password.

 (Tdallalgroup.com) informs the user about the promotions, which take place in the user’s area and from which the user may benefit, by emails.

(Tdallalgroup.com) does not share the user information with the third party companies – the phone number may be shared with the restaurant, which deals with take-out foods, in order to provide a faster and correct delivery.

For the user to connect to the services, which require a membership of (Tdallalgroup.com), the user must enter the user name and password. This process is called “login” to (Tdallalgroup.com).

By using this site, you warrant that any personal information provided by you is true, accurate, current and complete in all respects and that you will notify us immediately of any changes to your personal information by updating your member profile on the site or by contacting us, you agree not to impersonate any other person or entity or to use a false name or a name that you are not authorized to use.

You are not allowed to register multiple memberships for use by the same person. Violation of this clause may result in termination of your membership.Members' passwords should be kept confidential at all times, and must not be shared or disclosed to anyone. You are responsible for all activities and orders that occur or are submitted through your membership.

If you know or suspect that someone has knowledge of your password then you should contact us immediately.You may not use the site for any unlawful or unauthorized purpose, including without limitation to:distributing any unlawful, libelous, abusive, threatening, harmful, obscene or otherwise objectionable material. Transmitting material that constitutes a criminal offense results in civil liability or otherwise breaches any laws, regulations or codes of practice. Interfering with any other persons use or enjoyment of the site.Damaging, disabling or impairing the operation of this site or attempting to gain unauthorized access to this site or to networks connected to it, through hacking, spoofing or other such similar means.

 

6- Member obligation

During the use of the services of (Tdallalgroup.com), the member accepts and undertakes: The information in the registration form is correct; in the conditions that this information is required the member is the only responsible for any losses which may arise from any misinformation or inadequate information (ex. forgetting the password); and in these cases his/her membership may be terminated.

The member is the sole responsible for all personal ideas, opinions, statements set forth by the member while using the services of (Tdallalgroup.com), all the files uploaded to )Tdallalgroup.com) and the personal information sent,entering incorrect data by the user and that in no way (Tdallalgroup.com) shall be held liable for these files, not to access any services provided in (Tdallalgroup.com) unauthorized and in any way other that the one identified by (Tdallalgroup.com).Including not to change the software in any way; not to use the software which is identified as being changed;or entering incorrect data by the user. The usershall indemnify (Tdallalgroup.com) for all material and moral losses in the event the member does not comply with the aforementioned articles.

(Tdallalgroup.com) shall not be responsible for any damages which may arise from reading of data belonging to any members by any unauthorized people, not to send any messages which are threatening, immoral, racially and contrary to the Laws of Kuwait ,and GCCLaws, any correspondences, titles, nicknames posted to the context shall not be contrary to the rules of public morality, good manners and laws, not to harass and/or threaten other users, or any of (Tdallalgroup.com) live chat personnel, not to act in a way affecting the use of services by other users, not to post, print, distribute, circulate any amoral, inappropriate and unlawful materials and information which may give harm to the names of any people or institutions, not to advertise, sell or offer to sell any products or services, engage in any activities such as survey, competition or chain letter, not to send any information or programs which may give harm to the information or software in the computers of other users.

All of the records or materials obtained by using the services of (Tdallalgroup.com) are within the consent of the user; the user shall be absolutely responsible for any damages, loss of information or other losses caused by them in the user’s computer; the user shall not demand any compensation for any losses arising from the use of the service, not to use the services of (Tdallalgroup.com)  for any commercial and advertising purposes without obtaining the consent of (Tdallalgroup.com) may monitor all system at any time or continuously.

(Tdallalgroup.com) may use its system for commercial purposes, not to mail any information which is forbidden legally and circulate any mails which do not have authorization to be sent such as chain mail, malicious software, etc., not to record and misuse any personal information belonging to others.

The member himself/herself is responsible for all kinds of acts made under the “username”, The clients must pay the service fee which is notified previously at the time of delivery of products; otherwise the products shall not be delivered to the clients.

Also not to access the site or services using a third-party's account/registration without the express consent of the account holder; not to use the site for illegal purposes; not to commit any acts of infringement on the site or with respect to content on the site; not to use the site to engage in commercial activities apart from sanctioned use of (Tdallalgroup.com)services; not to copy any content, including, but not limited to restaurant menu content and third-party reviews, for republication in print or online; not to create restaurant reviews or blog entries for or with any commercial or other purpose or intent that does not in good faith comport with the purpose or spirit of the site; not to attempt to gain unauthorized access to other computer systems from or through the site; not to interfere with another person's use and enjoyment of the site or another entity's use and enjoyment of the site; not to upload or transmit viruses or other harmful, disruptive or destructive files; and/or not to disrupt, interfere with, or otherwise harm or violate the security of the site, or any services, system resources, accounts, passwords, servers or networks connected to or accessible through the site or affiliated or linked sites (including those of our partners).

All users who are minors must have the permission of, and be directly supervised by, their parent or guardian to use the website. If you are a minor, you must have your parent or guardian read and agree to this agreement prior to you using the website.

Credit or Debit cards used in placing orders through the online payment gateway on (Tdallalgroup.com) or applications must belong to the user. Otherwise, the user must attain the legal permission from the card owner to perform the transaction.

 

7- Visitor material and conduct

Other than personally identifiable information, which is covered under the (Tdallalgroup.com)privacy policy, any material you transmit or post to this website will be considered non-confidential and non-proprietary. (Tdallalgroup.com)will have no obligations with respect to such material.

(Tdallalgroup.com)and anyone we designate will be free to copy, disclose, distribute, incorporate and otherwise use that material and all data, images, sounds, text and other things embodied in it for any and all commercial or non-commercial purposes.

Youare prohibited from posting, uploading or transmitting to or from this website any material that:

  • Breaches any applicable local, national or international law; Is unlawful or fraudulentAmounts to unauthorized advertising; orContains viruses or any other harmful programs.
  • You may not misuse the website (including by hacking).
  • Any comments or feedback that you submit through the website must not: contain any defamatory, obscene or offensive material; promote violence or discrimination;
  • Infringe the intellectual property rights of another person; breach any legal duty owed to a third party (such as a duty of confidence);
  • Promote illegal activity or invade another’s privacy; give the impression that they originate from us;
  • Prohibit used to impersonate another person or to misrepresent your affiliation with another person.

The prohibited acts listed in the above paragraphs are non-exhaustive. You will pay (Tdallalgroup.com)for all costs and damages, which it incur(Tdallalgroup.com)s as a result of you breaching any of these restrictions.

(Hasham.com)will  be fully co-operate with any law enforcement authorities or court order requesting or directing us to disclose the identity or location of anyone posting any material in breach of the above paragraph.


8- Prohibited activates

You may not access or use the website for any other purpose other than that for which (Tdallalgroup.com) makes it available. The website is for the personal use of users only and may not be used in connection with any commercial endeavors except those that are specifically endorsed or approved by (Tdallalgroup.com). In case of any prohibited activities committed by the user, the company has the right to suspend, block or terminate the user's membership and prevent his access to log in the service.

 

Prohibited activities include but not limited to the following:

  • Criminal or tortuous activity, including child pornography, fraud, trafficking in obscene material, drug dealing, gambling, harassment, stalking, spamming, copyright infringement, patent infringement, or theft of trade secrets; advertising to, or solicitation of, any user to buy or sell any products or services, unless authorized by (Tdallalgroup.com).
  • Systematic retrieval of data or other content from the website to create or compile, directly or indirectly, a collection, compilation, database or directory without written permission from (Tdallalgroup.com);
  • Making any unauthorized use of the  (Tdallalgroup.com) services, including collecting usernames and/or email addresses of users by electronic or other means for the purpose of sending unsolicited email;
  • Engaging in unauthorized framing of or linking to the website ;
  • Transmitting chain letters or junk email to other users;
  • Using any information obtained from the website in order to contact, advertise to, solicit, or sell to any user without their prior explicit consent;

- Engaging in any automated use of the system, such as using scripts to add friends or send comments or messages, or using any data mining, robots or similar data gathering and extraction tools;

-Interfering with, disrupting, or creating an undue burden on the website or the networks or services connected to the website;

- Attempting to impersonate another user or person; using the username of another user; selling or otherwise transferring your profile;

-Using any information obtained from the website in order to harass, abuse, or harm another person;

- Deciphering, decompiling, disassembling or reverse engineering any of the software comprising or in any way making up a part of the website;

- Attempting to bypass any measures of the website designed to prevent or restrict access to the website, or any portion of the website;

- Harassing, annoying, intimidating or threatening  (Tdallalgroup.com) company through any medium of communication or to any of its employees or agents engaged in providing any part of  (Tdallalgroup.com) services to you.

- Displaying an advertisement, or accepting payment or anything of value from a third person in exchange for your performing any commercial activity on or through the website on behalf of that person, such as posting blogs or bulletins with a commercial purpose;

-Deleting the copyright or other proprietary rights notice from any Contribution or (Tdallalgroup.com) Content;

Including using the website in a manner inconsistent with any and all applicable laws and regulations. Any other suspected malicious activities on (Tdallalgroup.com) website or applications.

9. Site Authority

(Tdallalgroup.com) may temporary suspend or completely cease the system operation at any time.(Tdallalgroup.com) shall not have any responsibilities against the members of (Tdallalgroup.com) or any third parties due to the temporarily suspension or completely cessation of the system operation.The user name and password shall be displayed and approved after the filling of the application parts to be submitted to the clients by (Tdallalgroup.com).

(Tdallalgroup.com) may prevent its clients who have filled in all parts or have connected although they have passwords from having a new password or from using their passwords for an indefinite period of time if it is deemed necessary by (Tdallalgroup.com).

(Tdallalgroup.com) does not warrant that its services shall be provided on time in a secure and complete way, the results obtained from the services shall be correct and reliable, and that the service quality shall meet the expectations.

(Tdallalgroup.com) has the right to back-up and delete all or some of the files, messages which are provided by the members during the use of services for some periods deemed suitable by (Tdallalgroup.com) and shall not be held responsible for back-up and delete processes.

(Tdallalgroup.com) has the ownership and copyrights arising from the ownership of the information, documents, software, designs, graphics and etc. which are produced by itself and/or bought from outside.The sales of (Tdallalgroup.com) are limited to the current availability of menus of the firms provided (Tdallalgroup.com).

(Tdallalgroup.com) is not responsible for any item ordered and not delivered by the restaurant due to unavailability.

(Tdallalgroup.com) has right to post any information, documents, software, designs, graphics, etc. (such as the messages, poets, reports/news, file posted to the bulletin board) which are member generated and uploaded to the system by the members and/or to transmit them to another place within the site deemed as appropriate by (Tdallalgroup.com).

It is probable that this information is copied and/or posted by other users. In such cases, the users shall not demand any royalty from (Tdallalgroup.com).

The obligation to change the information in relation to the price and product specifications, which are provided to sell in (Tdallalgroup.com), belongs to the companies which have cyber restaurants in (Tdallalgroup.com).

In the event of any misinformation relating to the price and specifications of products, (Tdallalgroup.com) may correct this mistake by cancelling the order.(Tdallalgroup.com) may provide transition for a member to other websites.

In this case, the member agrees that (Tdallalgroup.com) shall not be responsible for the context of the websites, which the member may access through its site.

(Tdallalgroup.com) may make any changes in the implementation of this agreement, and amend the existing articles or add new articles for the purpose of complying with any technical necessities and legislation which shall come into being in the future.

(Tdallalgroup.com) may change in time the services for which any membership is not required to a form, which requires membership.

(Tdallalgroup.com) may provide addition services, change some of the services partially or completely, or transform into a paid service.

This site may be unavailable at certain times to allow for maintenance and upgrades. Although we will endeavor to notify customers in advance of any service unavailability, this cannot be guaranteed and we reserve the right to alter or withdraw the service at any time.

 

10- Guidelines for Review

Reviewsare approved based on the following criteria:

Relevancy :reviewers must have had an experience with the restaurant first.

Acceptable content :(Tdallalgroup.com) is not obligated to approve reviews on the site. A subset of the potential reasons for rejection are:

Offensive Language:

- Profanity, abusive, racist, and hate language is not tolerated in our interactive sections.

- Irrelevant or non indicative content

- Discrimination based on the grounds of religion, race, gender, national origin, age, marital status or disability.

- References to illegal activity or uncorrelated references towards society’s traditions and values.

- Conflicts of interest: Competing restaurants are not allowed to post negative reviews.

- Violation of this might result in permanent removal from our website.

- Allegations of health code violations.

- Outdated and obsolete information.

Not endorsed :reviews are not endorsed by (Tdallalgroup.com), and do not represent the views of (Tdallalgroup.com), our parent companies, our subsidiaries. (Tdallalgroup.com) does not assume liability for any review or for any claims, liabilities or losses resulting from any use of our sites, or information on our site. Owned by (Tdallalgroup.com),including reviews are owned by (Tdallalgroup.com) exclusively in perpetuity.

We have the right to reproduce, modify, translate, transmit, and/or distribute all materials relating to reviews.

(Tdallalgroup.com) is under no obligation to pay the author or anyone else for their reviews.

 

11- Our Service

(Tdallalgroup.com) service is a mediator between the customer and the restaurant. If you placed an order from (Tdallalgroup.com) restaurants. There will be service fee as per the restaurant policies.

Suchservicewill ensure the best service will be provided by the restaurant handling your order on your behalf and delivering your order to the location of your choice.

Also the site (Tdallalgroup.com) will provides special services for groups according to their needs, such  specific demand can be serve (for example, workplaces and diwaniyah), after determining the person who will pay the material obligation for the request.
 

12- Credit terms

Is a service that allows users to buy credit through  (Tdallalgroup.com) and use this credit to place K-Net orders with ease without having to refer to the K-Net payment gateway every time users wish to pay through K-net.

This service is currently available in Kuwait only. User may buy the (Tdallalgroup.com) credit for any desired amount (minimum KD 5 and maximum of KD 150).

(Tdallalgroup.com) credit will be available to customers through the website and through the mobile applications/mobile site channels. Users may buy (Tdallalgroup.com) credit only via K-NET  or Credit card such as and not limited to: Visa and master card payment gateway service available through (Tdallalgroup.com) and through the mobile applications/mobile site channels specific to (Tdallalgroup.com)

The user may use (Tdallalgroup.com) credit only to pay for orders placed from restaurants that have K-NET payment facility. Hence,(Tdallalgroup.com) creditcannot be utilized to pay for orders from restaurants that do not offer the K-NET payment facility.

The user can benefit from this service only if he/she has registered for an account with (Tdallalgroup.com) .The purchased credit / balance will always be available for the user through ‘My account’ page specific to every registered user.

Upon checkout the user may use the (Tdallalgroup.com))credit to pay for order/s that offer K-NET facility, if the balance remaining on (Tdallalgroup.com) credit is not sufficient to execute the transaction, the user has the following options:

  • The user may top up the credit via (Tdallalgroup.com) online payment gateway to proceed with the transaction .
  • The user has the option to checkout the order/s via K-NET directly.
  • The user has the option to pay for the order/s using cash on delivery.
  • The user may use (Tdallalgroup.com) credit to purchase gift vouchers.

 

The (Tdallalgroup.com)) credit can be refunded upon which the user has to write officially (Tdallalgroup.com) customer service email (customercare@Tdallalgroup.com) requesting a refund.

Refunding (Tdallalgroup.com) credit is done by cash only within one week from receiving the refund request by email .

(Tdallalgroup.com) credit is not a credit facility and there is no interest on (Tdallalgroup.com) credit.

There are no fees on (Tdallalgroup.com) credit andcredit belongs solely to the user who is the owner of the account and cannot be used by any person or entity other than(Tdallalgroup.com) the holder of the account.

(Tdallalgroup.com) has the right to review the (Tdallalgroup.com) credit data for monitoring and internal reporting purposes.(Tdallalgroup.com) has the right to stop this service at any time without disclosing the reasons for doing so, In this case, 20% of the value of the balance well be deducted. And return the remaining to the customer however all customers rights and credits are protected and preserved.Furthermoreif the account has not been activated for two years, the account will become the property of the (Tdallalgroup.com)

(Tdallalgroup.com)

Credit purchased by the user expires after 180 days.When a user receives .

(Tdallalgroup.com) credit as compensation for an order, the credit will have a new expiration date up to 90 days from the date of receipt. The user will be notified via email when their credit is nearing expiration.

 

14. Agreement Termination

(Tdallalgroup.com)may terminate this agreement unilaterally at any time.

 

15. Restriction for Non-Personal and Non-Commercial Use

You agree that the consequences of commercial use or re-publication of content or information of (Tdallalgroup.com) without prior approval from (Tdallalgroup.com)may lead to serious and incalculable monetary and other compensations that may not be a sufficient or appropriate remedy and that (Tdallalgroup.com)will be entitled to temporary and permanent injunctive relief to prohibit such use.

 

16. Product Delivery

During any product delivery made by restaurants, if the client is not available in the address specified in the system, the meals ordered by the client shall not deliver to anywhere else. Within the framework of such a case, the member must accept all legal responsibilities arising from ordering a meal to an address where he/she does not exist.

Whoeverthe delivery time of the order will be notify by a letter from the (Tdallalgroup.com)website or by  telephone call.

 

17. Product Return

In relation to any product returns, the terms of product return belonging to the restaurants are applied.(Tdallalgroup.com) does not undertake any responsibilities for the disputes, which may arise from terms of product return belonging to the restaurants.

 

18. Refund Policy

(Tdallalgroup.com))takes customer satisfaction very seriously. In the case of problems with your food order, please contact (Tdallalgroup.com)through our hotline number and we will assist you.

In appropriate cases, if you have already been billed by (Tdallalgroup.com)  itwill issue full or partial refunds.

In the following cases: if you did not receive your order or received an incorrect order, you may be issued a full refund; if part of your order is missing, we may issue a partial refund, or complete the order  as desired by the user if available or added to your balance on your credit.Whoever, we will do our best to ensure your satisfaction in our service.

 

19. Payment Methods

1.Customer can choose between different payment methods provided on the platforms, which are currently the following: cash on delivery, local debit cards,  and credit cards.

2.(Tdallalgroup.com) reserves the right to provide other payment methods or to no longer offer certain payment methods.

3.Customer bindingly chooses the payment method when placing the respective order, provided that the customer chooses an online payment method, the payment will be processed by an external online payment provider cooperating with (Tdallalgroup.com)

4.Card data will be stored for future orders by the external online payment providers, on the condition that the customer has given consent to the storage and future usage. 

5.Customer is obliged to ensure sufficient cover of the respective account or, when using credit card, to use the credit card only within the card transaction limit. Customer has to refrain from causing unauthorized debit charge backs.

6. (Tdallalgroup.com)  shall not held responsible for any hacking, sabotage or theft that may occur for the accounts of the users.


20. Price & Payment

Once your order has been accepted, this represents an agreement between you the customer and the restaurant. The restaurant has sole responsibility for this order.

Cash payments are made directly to the restaurant upon delivery to fulfill the order. If you have chosen to pay with credit or debit card on the site then the transaction is processed by (Tdallalgroup.com) as agent of the restaurant.

Delivery charges are calculated per order and based on the policy of the individual restaurant. Any delivery charges or any other fees will be displayed clearly in your Order Summary.

 

Debit / Credit Cards:

Please read the following terms of use and disclaimers carefully before using Debit / Credit Cards:

The customer is liable to pay by cash upon delivery any extra charges the restaurant might charge as a result of the "Special Request" or the "General Request" placed by the customer.

You may cancel the order if the delivery time exceeded the restaurant delivery promise time; your paid amount will be refunded back to your account.

The customer order cancellation is limited to a maximum time of 5 minutes from the time of placing the order.

The customer refund procedure might take 2-7 working days to process on the Debit /Credit Cards bank payment gateway. The customer has to follow on with the bank in case of any delay in crediting back the customer’s account with the amount previously paid by the customer.

We will send an email to the customer that contains a printout of the refund advice printed from Debit / Credit Cards bank payment gateway as reference in case the customer wants to revise the bank with.

Customers using the Debit / Credit Cards facility are requested to be available on their respective contact numbers. Which register in (Tdallalgroup.com)

The customer would be reimbursed by the restaurant in case the restaurant faced the inconvenience of a missing item (Reimbursement applicable only for the missing item and is subject to the restaurant own reimbursement policy).

Credit or Debit cards used in placing orders through the online payment gateway on (Tdallalgroup.com) website or applications must belong to the user. Otherwise, the user must attain the legal permission from the card owner to perform the transaction.

The customer is entirely liable for placing an order using the Debit / Credit Cards facility after carefully reading all the terms & conditions.

 

21. Validity of site Records

In the disputes which may arise in relation to this agreement, the member agrees, states and warrants that any bookkeeping entry, microfilm, microfiche and computer records constitute a valid, binding, absolute and exclusive evidence; this article has the characteristics of an evidential contract, and that the member waives in advance all kinds of objections to the specified (Tdallalgroup.com) records including the right to tender an oath in relation to the fact that these records are kept in due form.
 

22. Governing LAW

These Website Terms shall be governed by and construed in accordance with theKuwaiti law. Disputes arising in connection with these Website Terms (including non-contractual disputes) shall be subject to arbitration in Kuwait.This Agreement is made in Arabic and English. In the event of a dispute as to the terms of this Agreement the Arabic version shall prevail.

 

23. Enforcement

If any part of these Terms of Use is deemed unlawful, void or for any reason unenforceable as per the Kuwaiti law, then that provision shall be deemed severable from these Terms of Use and shall not affect the validity and enforceability of any of the remaining provisions of these Terms of Use. No waiver by us shall be construed as a waiver of any preceding or succeeding breach of any provision.

24. License

(Tdallalgroup.com)  grants you permission (which may be revoked at any time for any reason or no reason) to view the site and to download, email, share via social networking or print individual pages from the site in accordance with these Terms of Use and solely for your own personal, non-commercial use, provided you do not remove any trademark, copyright or other notice contained on such pages. No other use is permitted.

*You may not, for example, incorporate the information, content, or other material in any database, compilation, archive or cache. You may not modify, copy, distribute, re-publish, transmit, display, perform, reproduce, publish, reuse, resell, license, create derivative works from, transfer, or sell any information, content, material, software, products or services obtained from the site, except as specifically noted above. Except as specifically authorized by (Tdallalgroup.com),you may not deep-link to the site for any purpose or access the site manually or with any robot, spider, web crawler, extraction software, automated process or device to scrape, copy, or monitor any portion of the site or any information, content, or material on the site.

(Tdallalgroup.com) reserves all of its Kuwaiti statutory and common law rights against any person or entity who violates this paragraph. You may not link or frame to any pages of the site or any content contained therein, whether in whole or in part, without prior written consent from (Tdallalgroup.com)  .

You may become a "fan" of the site or share links to the site via social networking technology reference on the site. Any rights not expressly granted herein are reserved.

 

25. Intelligent Property Right

The content on the website "from (Tdallalgroup.com)  Content" and the  trade name ,trademarks, service marks and logos contained there in ("Marks") are owned by or licensed to from (Tdallalgroup.com)  , and are subject to copyright and other intellectual property rights under state of Kuwait, GCC and international conventions. From (Tdallalgroup.com) Content, includes, without limitation, all source code, databases, functionality, software, website designs, audio, video, text, photographs and graphics.

All from (Tdallalgroup.com) graphics, logos, designs, page headers, button icons, scripts and service names are registered trademarks, common law trademarks or trade dress of from (Tdallalgroup.com) in Kuwait and/or other countries.

From (Tdallalgroup.com) trademarks and trade dress may not be used, including as part of trademarks and/or as part of domain names, in connection with any product or service in any manner that is likely to cause confusion and may not be copied, imitated, or used, in whole or in part, without the prior written permission of from (Tdallalgroup.com)  .

from (Tdallalgroup.com) Content on the website is provided to you "AS IS" for your information and personal use only and may not be used, copied, reproduced, distributed, transmitted, broadcasted, displayed, sold, licensed, or otherwise exploited for any other purposes whatsoever without the prior written consent of the respective owners. Systematic retrieval of data or other content from the website to create or compile, directly or indirectly, a collection, compilation, database or directory without written permission from(Tdallalgroup.com) is prohibited.

Provided that you are eligible to use the website, you are granted a limited license to access and use the website and the from (Tdallalgroup.com) content and to download or print a copy of any portion of the from (Tdallalgroup.com) content to which you have properly gained access solely for your personal, non-commercial use. from(Tdallalgroup.com) reserves all rights not expressly granted to you in and to the website and from (Tdallalgroup.com) Content and Marks. If you download or print a copy of the from (Tdallalgroup.com) content for personal use, you must retain all copyright and other proprietary notices contained therein.

You agree not to circumvent, disable or otherwise interfere with the security related features of the website or features that prevent or restrict use or copying of any from (Tdallalgroup.com) content or enforce limitations on use of the website or the from (Tdallalgroup.com) content therein.

 

26. Contribution License

By posting contributions to any part of the website, you automatically grant, and you represent and warrant that you have the right to grant, to (Tdallalgroup.com)an irrevocable, perpetual, non-exclusive, transferable, royalty-free, fully-paid, worldwide license to use, copy, publicly perform, publicly display, reformat, translate, excerpt (in whole or in part) and distribute such contributions for any purpose, commercial, advertising, or otherwise, on or in connection with the website or the promotion thereof, to prepare derivative works of, or incorporate into other works, such contributions, and to grant and authorize sub licenses of the foregoing.

(Tdallalgroup.com) has the right, in our sole and absolute discretion, to

  1. Edit, redact or otherwise change any contributions,
  2. Re-categorize any contributions to place them in more appropriate locations or

Pre-screen or delete any contributions that are determined to be inappropriate or otherwise in violation of this Agreement.

 

27. Link to and from other websites

As a courtesy to you, the site may offer links to other websites. Some of these websites may be affiliated with (Tdallalgroup.com)while others are not. (Tdallalgroup.com)is not responsible for the contents of any website pages created and maintained by organizations independent of (Tdallalgroup.com).

Visiting any such third-party website pages is at your own risk. (Tdallalgroup.com)has no control of these third-party website pages, nor can it guarantee the accuracy, completeness, or timeliness of information in third-party website pages. Your use of such information is voluntary, and your reliance on such information should be made only after independent review.

References to commercial products or services within any such third-party website pages do not constitute or imply an endorsement by (Tdallalgroup.com).

By using the site, you acknowledge that ((Tdallalgroup.com))is responsible neither for the availability of, nor the content located on or through any third-party website pages.

 

28. Limitation of Liability

To the extent permitted byKuwait  law, (Tdallalgroup.com) provides this site and content on an "as-is" and "as available" basis and we make no representation or warranty of any kind, express or implied, regarding the content or availability of this site, or that it will be timely or error-free, that defects will be corrected, or that the site or server that makes it available are free of viruses or other harmful components. Subject to the previous paragraph, neither(Tdallalgroup.com) nor (Tdallalgroup.com) directors, officers, agents, employees or contractors shall have any liability for any direct, indirect, special or consequential losses or damages (including without limitation, damages for loss of business or loss of profits), arising in contract, tort or otherwise from the use or inability to use this site. Nothing in these terms shall exclude or limits liability for death or personal injury resulting from our negligence or that of our agents or employees.Content located on or through any third-party website pages.

 

29. Indemnify

You agree to indemnify and hold (Tdallalgroup.com) , its parents, subsidiaries and affiliates, agents, officers, directors, or other employees harmless from any claim, demand, or damage (whether direct, indirect, or consequential), including reasonable attorneys' fees, made by anyone in connection with your use of the site, with your submissions, with any alleged infringement of intellectual property or other right of any person or entity relating to the site, your violation of these Terms of Use, and any other acts or omissions relating to the site.

 

30. Disclaimer

The information ,content ,products, services, and material available through this site ( whether provided by (Tdallalgroup.com),  you , other users or other affiliates or third parties ), including without limitation ,food/ beverage orders, submissions ,text , photos, graphics ,audio files, video ,and links, are provided( as is) and ( as available ) without warranties of any kind, either express or  implied to the maximum extent permitted by law, (Tdallalgroup.com) disclaims all representation  and warranties express or implied or implied , including but not limited to warranties of merchantability , fitness for a particular purpose, title ,no infringement, freedom from computer viruses and implied warranties arising from course of dealing or course of performance.

 

31. Privacy Policy Amendment

(Tdallalgroup.com (may change this Privacy Policy at any time by publishing the new version on the website.

 

32. Frequently Asked Questions (FAQ)

 

What kind of restaurants are listed?-

We list a high-quality platform with a diverse selection of restaurants. This selection of restaurants range from top local Kuwait artisanal places to high end international chains.

 

Is there a minimum value in order place?-

We have no minimum on orders.

 

- Is there extra charge?

The only extra charges that might be applied are the restaurant  delivery fees.

 

 

  • Do you services cover all areas in Kuwait?

We are currently in the process of expanding into all areas in Kuwait and will be working with restaurants closest to your location to ensure that you have a pleasant experience ordering through us.

 

  • Do you have Debit Card/ Credit Card services?

Yes, most of the restaurants on (Tdallalgroup.com) support online payment options for Debit Card/Credit Card. Our online payment methods for example and not limited to :MasterCard, Visa and K-Net.

 

 

 

 

  • Do you have special offers?

Yes. You can view the latest restaurant promotions and discount coupon in offers tab.

 

  • How do I place an order?

By following these simple instructions:

- Create an account or login using your Facebook account. You can also order without an account using “Express Checkout”. Note: logged in users benefit from a personalized experience.

- Select your area and optionally choose a cuisine you're craving and hit "Find Restaurants".

  - You'll see a wide variety of restaurants in your area, choose your favorite restaurant from the list or use sort, filter, cuisines or search to find exactly what you're looking for.

- Click on a restaurant to view its menu, search the menu, read reviews. Add items directly to your cart and proceed to checkout.

- Select or enter your address, review your order, select a delivery time, apply voucher code in checkout if applicable and hit "Place Order".

- Your order will then be placed and routed to the restaurant immediately.

Note: If you are using our service for the first time, we  mightcall your mobile number for confirmation purposes.

 

  • Can I place order without creating an count?

   Yes. You can place an ‘Express Checkout’ order, which is an easier way for newcomers to experience our online service.
To order without an account, continue with your ordering journey and when prompted to login choose "Express Checkout" option. Provide your name, mobile number and your address at the checkout page!
The purpose of this service is to give a chance to all newcomers to test our service and experience its simplicity, efficiency and reliability.
Once familiar with our service, you can simply create an account to (Tdallalgroup.com)to access all the added value features and benefit from a personalized ordering experience.

 

-   Can I place an order for later delivery?

Yes you can. Some restaurants allow customers to place an order in advance (select date and time) i.e. place an order after one hour, two hours etc. depending on restaurants delivery policy and on restaurant working hours. From checkout, you can choose "Pre-Order" option and choose a delivery date and time.

 

  • Steps to do if I entered wronglymyemail/password and my account is blocked.

If you entered wrong combination of email/password repeatedly up to 5 times, your account will be blocked temporarily. The system will automatically send you an email verification link to your email address which you need to unblock your account. In this email, we will also ask you to choose a new password to uses in (Tdallalgroup.com).

 

  • Can I have multiple address in my accounts?

Yes. You can add as many addresses as you need to a single account. Go to Saved Addresses and click on "Add New Address" button.

 

  • Who long does it take to receive an order?

It depends on the restaurant's estimated delivery time; each restaurant will display its order delivery time in the restaurant's "Info" tab. However, the time may vary depending on road traffic congestion.

 

  • Who to be sure you receive my order?

For logged in users, go to "My Order" tab and see if your order is listed. If you order is listed check the order status for successful.

 

  • Can I re-order previous order ?

Yes. You can simply go to "My Orders" tab and choose an order from your previous orders and re order it.

 

  • How can I add an items as a favorites?

You can simply click on the icon ‘add as a favorite’ available on all menu items on restaurants. You can also easily go to my favorites section on My Account page re order these items.

 

  • Whom to contact if I am not satisfy with the order?

If you have any issues with your order, you can notify us by calling our call center number965-94909799 or send us your complaint tocustomercare@Tdallalgroup.com and your complaint will be handled by our customer service team.

 

  • Can I cancel my order?

Yes, you can cancel your order within 5 minutes of placing your order. Please note that you cannot cancel your order later on because your order would have been already processed from the restaurant side.

If your order was late for more than 20 minutes beyond the delivery promise time of the restaurant, you may also cancel your order. For debit and credit cards orders please read our debit / credit cards Terms and Conditions.

 

  • How long does the online payment  refund process take.?

The duration of the refund process varies depending on the payment method you used.For K-Net it may take up to 7 working days. The refund for MasterCard and Visa may take up to 7days.

To learn more about our refund policy, we invite you to read our Terms and Conditions.

 

  • Home I contact if the order receives is not acceptable?

If the order you received mismatches the order you placed or if there were missing/wrong items in your order, you can contact us directly through or by calling our call center and our customer service team will dispatch a complaint letter to the restaurant and we will notify you accordingly.

 

  • Can I rate / write comments about order service?

Yes. You can rate and write a review about your previous order. You can simply go to ‘My Orders’ tab on my account page and click on a particular order to rate/review.
Please note that reviews are subject to our moderation and will be showing on the restaurant section within 24 hours. Please read this section of our Terms and Conditions for more information about our reviews policy.

 

  • What is (Tdallalgroup.com) Credit?

(Tdallalgroup.com) credit is a service that allows users to place orders with ease without having to refer to the Debit Cards payment gateway every time users wish to pay through Debit Card. It simply saves you time and makes ordering easier and faster.

 

  • Who do I purchase Credit?

You must have an account with (Tdallalgroup.com) first to buy credit. You can simply login and go to ‘My Account’ page and click on the Hasham.com credit tab. You will be able to choose the amount of credit you want to purchase and purchase this credit through our secure Debit Card payment gateway. You can top-up your credit at any time.

You can purchase amount of 5, 10, 20, 50, 100, 150 KD credit to use on (Tdallalgroup.com).

 

 

  • Which restaurants I can place order from using (Tdallalgroup.com) credit?

Currently only restaurants that have debit card facility can be used to place orders using (Tdallalgroup.com) credit.

 

  • Where can I see my  credit balance & statement?

The (Tdallalgroup.com)  credit balance is shown in " Credit" tab in the main page. To see your credit statement, you click on the " Credit Statement" tab.

For more information about (Tdallalgroup.com) credit, please read this section of our Terms and Conditions.

 

  • What is the gift voucher ?

(Tdallalgroup.com) gift voucher is a service that enables users to buy gift voucher with predefined amounts from(Tdallalgroup.com) and send this voucher to a friend to use on placing orders through (Tdallalgroup.com).

 

  • What are the gift vouchers amounts available?

You can buy amount of 5, 10, 20, 50, 100, 150 KD gift vouchers through (Tdallalgroup.com) website.

 

  • Who do I purchase giftVoucher?

Click on the " gift Voucher" tab and choose gift voucher amount.

If the recipient is not registered with (Tdallalgroup.com), the recipient of the gift voucher has to create an account to benefit from this gift voucher after clicking on the verification link in the email notification. Upon creating an account, the gift voucher will automatically convert into (Tdallalgroup.com) credit with the same gift voucher amount.

If the user has an account with (Tdallalgroup.com), then upon clicking on the verification link in the notification email, the recipient will be able to see the gift voucher amount in ‘Credit’ in which the gift voucher is converted into Hasham.com  credit with the same gift voucher amount.

For more information about (Tdallalgroup.com) gift voucher, please read this section of our Terms and Conditions.

 

-Is there pre-order  mealservice before going to the restaurant on

 (Tdallalgroup.com)?

Yes, you can order the meal in advance ,and will be ready on arriving proved you specify the expected time of arrival. Please note that the site does not assume responsibility for customer who fails to honor their reservations and  there will be no refund.

 

-Is there pre-order  mealservice before going to the restaurant on

 (Tdallalgroup.com)?

Yes,an arrangement  can be made in advance to have a table/ cabin availableand will be  according to the availability taking into account the restaurant policy.

 

  • Who can I contact (Tdallalgroup.com)?

You can contact us call us our hotline number ,and email customercare@Tdallalgroup.com, including  your feedback through the "Feedback" tab.